This “Privacy Policy” describes the privacy practices of Divoxa (referred to as “Divoxa”, “we”, “us”, or “our”) in connection with the https://divoxa.com website (the “Service”), and the choices available to you with respect to your personal information.

For purposes of this Privacy Policy, unless otherwise stated, “personal information” means information relating to an identified or identifiable individual, and does not include aggregate information or information that does not identify you.

This Privacy Policy does not apply to the processing of personal information by third parties or personal information collected in the context of your employment with us.

1. Personal Information We Collect

We collect personal information about you in a variety of contexts, as described below.

Personal information you provide to us through the Service

When you use the Service, you may be asked to provide personal information to us, such as when you register an account (if applicable), make a purchase, sign-up for our marketing materials (if applicable), participate in a promotion (if applicable), respond to our surveys (if applicable), or contact support. The categories of personal information we collect include:

• Contact identifiers, such as your first and last name, email address, and postal address (if required for shipping), and phone number (if provided).
• Characteristics or demographics, such as your age (if provided), date of birth (if provided), gender (if provided), and country.
• Commercial or transaction data, such as records of products or services you purchased, obtained, or considered, including your order history and order details.
• Profile data, such as your interests and preferences (if you create an account).
• Account credentials, such as your password, password hints, and other information for authentication or account access (if you create an account).
• Payment information, such as your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments. This information is processed by our payment processors (e.g., PayTabs).
• Communications, such as any content you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us via email at [[email protected]].
• User-generated content, such as any content you provide when you publicly post (including product reviews, if enabled).
• Contact identifiers for other individuals, such as first and last name, email address, and postal address about others for whom you purchase an item or gift (if you provide this information).

Please do not provide any personal information that we do not request.

Automatic collection of personal information from your browser or device

When you use the Service, we and third parties we work with may automatically collect personal information from your browser or device. The categories of personal information we automatically collect include:

• Device identifiers, such as your device’s IP address.
• Device data, such as your device’s operating system type and version number, manufacturer and model, browser type, screen resolution, and regional and language settings.
• Internet activity data, such as your browsing history and interactions, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, items placed in your shopping cart and items abandoned, access times, and duration of access.
• Non-precise location data, such as general location derived from an IP address that indicates city or postal code level.

This automatic data collection is facilitated by cookies and similar technologies incorporated into our Service. See our Cookie Policy for details.

Personal information from other sources.

We may also collect personal information about you from other sources, such as data providers and third-party vendors.

Personal information we infer.

We may infer new personal information from other information we collect, including by generating information about your likely preferences or other characteristics.

Sensitive personal information.

To the extent any of categories of personal information we collect are sensitive categories of personal information under applicable law, we process such personal information only for the limited purposes permitted by applicable law. We do not sell or use sensitive categories of personal information for purposes of targeted advertising or to make inferences.

2. How We Use Your Personal Information

We collect and use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

• Service delivery. We use your personal information to:
  
  • Provide and operate the Service, such as to enable you to make purchases of clothing and accessories that we have listed on the Service;
  • establish and maintain your account on the Service (if applicable);
  • communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
  • provide customer support and maintenance for the Service; and
  • enable security features of the Service, such as by remembering devices from which you have previously logged in (if applicable).
• Direct marketing (if applicable). We may use your personal information to send you Divoxa-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the “Your Privacy Choices” section below.
• For research and development. We use your personal information for research and development purposes, including to analyze and improve the Service and our business, for example through use of surveys or cookies and other technologies. You may have the ability to limit some analytics through cookies and other technologies as described in the “Your Privacy Choices” section below.
• Promotions (if applicable). When you voluntarily enter a promotion, we use information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law.
• Advertising. We work with agencies, ad networks, technology providers and other third-party advertising companies to display ads on our Service and other websites and services. As part of this process, we incorporate cookies and similar technologies to automatically collect personal information about you (including the device identifiers, device data, internet activity data and/or non-precise location data described above) over time across our Service and other non-affiliated sites and services or your interaction with our emails, and use that personal information to serve ads that we think may interest you. You can learn more about your choices regarding targeted advertising in the “Your Privacy Choices” section below and our Cookie Policy. We also use audience matching services (which is a type of targeted advertising) to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“Matched Ads”).
• For compliance, fraud prevention and safety. We use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) audit our internal processes for compliance with legal and contractual requirements; (c) enforce the terms and conditions that govern the Service; (d) comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyber-attacks and identity theft.
• At your direction or with your consent. We use personal information for additional purposes where you direct us to use it in a certain way. In some cases we may provide you notice of additional uses and specifically ask for your consent to collect, use or disclose your personal information.

Sometimes we aggregate or de-identify information so it is no longer considered personal information. We may use non-personal information for any purpose to the extent permitted by law.

3. How We Disclose Your Personal Information

We disclose your personal information to the following categories of persons for the purposes described in this Privacy Policy or at the time of collection:

• Affiliates. Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy (if applicable).
• Service providers. Companies and individuals that process personal information in order to provide services on our behalf (such as order fulfillment, shipping, payment processing (e.g., PayTabs), customer support, hosting, analytics, email delivery (if applicable), marketing (if applicable), database management services, returns processing and risk and fraud mitigation). To the extent required by law, we contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use non-personal information for any purpose to the extent permitted by law.
• Third party vendors. Some of the third party vendors we work with independently control the purposes and means of processing your personal information. For example, certain analytics, security, and fraud prevention vendors.
• Advertising partners. Third party agencies, ad networks, technology providers and other advertising partners receive personal information from us for advertising purposes, including targeted advertising. These persons may act as our service providers, or in certain contexts, independently control the purposes and means of processing your personal information. You can learn more about your choices regarding targeted advertising in the “Your Privacy Choices” section below and our Cookie Policy.
• Business partners. These are business partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing or promotional activities (if applicable).
• The public. Other users of the Service and the public, when you disclose personal information for public use (e.g., product reviews, if enabled). We do not control how other users or third parties use any personal information that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.
• Professional advisors. Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and other recipients for security and enforcement. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with law or for the compliance, fraud prevention and safety purposes described above.
• Business transferees. We may disclose some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of an insolvency, bankruptcy, or receivership.
• Recipients at your direction or with your consent. We disclose personal information where you direct us to or with notice to you and your consent. Please note, we do not control the third party’s use of your personal information.

Sometimes we aggregate or de-identify information so it is no longer considered personal information. We may disclose non-personal information for any purpose to the extent permitted by law.

4. Your Privacy Choices

We provide a variety of ways for you to exercise choice, as described below.

Region-specific rights.

Some regions provide additional rights by law, as described in our region-specific terms (if applicable to your target audience). This subsection details how you may exercise some of those rights to the extent they apply to you.

• Data Subject Requests. To access, correct, delete, or exercise similar rights available to you in your region with respect to your personal information, please submit a request via email to [[email protected]].
• Opt-out of sales, shares, and targeted advertising. To opt-out of sales or shares (as those terms are defined by applicable law), or the processing of personal information for targeted advertising purposes, manage your settings through the “Your Privacy Choices” link in the footer of our website or turn on a recognized opt-out preference signal, such as Global Privacy Control, in your browser or extension (if applicable to your target audience). Please note that when you opt-out through either of the above methods we do not know who you are within our systems, and your opt-out will apply only to personal information collected from tracking technologies on the specific browser from which you opt-out. If you delete or reset your cookies, or use a different browser or device, you will need to reconfigure your settings. If you want the opt-out to apply to personal information we have about you in our systems, please also submit a request via email to [[email protected]].

Communications.

• Email. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails.

Accounts.

• If you have registered an account with us, you may review and update certain personal information in your account profile or delete your account in its entirety through your account settings.

Controls for cookies and pixels.

• Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for targeted advertising. To do this, follow the instructions in your browser settings. When you manage cookies, pixels associated with such cookies may also be impacted. Please note that cookie management only applies to our website. If you use multiple browsers, you will need to instruct each browser separately. If you delete or reset your cookies, you will need to reconfigure your settings. Your ability to limit cookies is subject to your browser settings and limitations. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

• Preference signals. Your browser or extension may allow you to automatically transmit Do Not Track and other preference signals. Except as required by law, we do not respond to preference signals.

• Using privacy plug-ins or browsers. You can block our websites from setting cookies used for targeted advertising by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers.

• Third party opt-out tools. Some of the third parties we work with offer their own opt-out features that let you opt-out of certain uses of personal information collected through their cookies and pixels. We are not responsible for the effectiveness of any third party opt-out tools.

  • Google: https://tools.google.com/dlpage/gaoptout and https://adssettings.google.com   
  • Facebook: https://www.facebook.com/about/ads
  • Criteo: https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/

5. Third Parties

The Service may contain links to other websites and online services operated by third parties. In addition, your personal information may be collected and processed by third parties as described in this Privacy Policy. These third parties have their own privacy policies, which are not governed by this Privacy Policy. We are not responsible for the content or privacy practices of these websites or services. We encourage you to review the privacy policies of these third parties before providing any information to or through them.  

6. Security Practices

We implement and maintain reasonable administrative, physical, and technical safeguards to help protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security measure is foolproof, and we cannot guarantee the security of your personal information.   

7. Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as otherwise required by applicable law. This period may extend beyond the end of your relationship with us if necessary for legal, regulatory, or internal record-keeping purposes. 

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your personal information to these countries.

Cookie Policy

This Cookie Policy explains how Divoxa uses cookies and similar technologies in connection with our website, https://divoxa.com (the “Service”). By using the Service, you are consenting to us transmitting information as set out in this Privacy Policy through cookies and similar technologies to third parties.

What are cookies?

Cookies are small data files that are placed on your browser when you visit a website. Cookies serve different purposes, like helping us understand how our site is being used, letting you navigate between pages efficiently, remembering your preferences (e.g., language), personalizing your browsing experience, preventing fraud and helping secure the website, performing measurement and analytics to improve our service, and providing relevant advertising to you.

Our Service may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until they expire on a set expiration date or you delete them). We use two broad categories of cookies: (1) first party cookies, served directly by us to your device; and (2) third party cookies, which are served by service providers and third parties we work with (e.g., analytics providers, advertising partners).